Customer Help
We are always here to assist.
Common purchase queries answered
Orders and Shipping
We process orders within 1-3 business days. Domestic deliveries within India take 5-10 days, while international shipping times vary by location and can take 2-4 weeks.
Simply click on the “My Account” tab on our website, and you’ll be guided through the setup process. You can create an account with email and password or directly login via Gmail.
You can change your shipping address from the My Account page. If you need to update your shipping details, please contact us as soon as possible. We’ll make the change if your order hasn’t been processed yet.
Once your order ships, you’ll receive a tracking link via email. Use this to track your package in real time.
No, we don’t store any credit card information. Our payments are processed securely through trusted payment gateways.
Sales tax is applied to orders as required by Indian regulations.
Yes, we ship worldwide! Please check our shipping policy for fees and estimated delivery times.
Whenever possible, we ship all items together in one package when all the items are in a single order. However, if some items ordered seperately or are delayed or sourced from different locations, you may receive multiple packages.
If you need to swap an item
Returns and Exchanges
We accept returns within 2 days of delivery for unused items in their original packaging. Please note, custom orders are non-returnable.
If we’ve made an error with your order, please contact us immediately, and we’ll arrange a replacement.
If your item was damaged in transit, please email us with photos of the damage to the package as well as the product. We’ll either replace the item or offer a refund.
Once your return is approved, we’ll provide you with the return shipping address and instructions.
You can reach us at help@cavpy.com or through our contact form. We typically respond within 24 hours during business days.
Contact us immediately, and if your order hasn’t shipped yet, we’ll update the address for you.
If your order hasn’t been processed yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible.
Yes, we offer pre-orders for select items. Keep an eye on the product page for availability details.
Yes, but not for all products. When a product is eligible for back-order, it’ll clearly mention as “can be backordered.”
